Communication skills

Communication is the process of sharing information between two or more participants with the purpose of sharing knowledge, needs and feelings, creating common understanding, promoting particular viewpoints and establishing interactive relationships. Communication skills involve listening, speaking, observing and empathizing. It is important to skillfully be able to communicate through face-to-face interactions, phone conversations and digital communications, like email and social media. Communication is absolutely necessary when building relationships, sharing ideas, delegating responsibilities, managing a team and much more. It is essential to use the right types of communication in a skillful way to ensure successful communication.

Interpersonal communication skills

Interpersonal communication involves the verbal or non-verbal sharing of information, ideas, and feelings between two or more people. Face-to-face communication often involves hearing, seeing, and feeling body language, facial expressions, and gestures.

Intercultural communication

Intercultural communication is the ability to be able to talk to — and understand — people with different cultural and social backgrounds to that of your own. These differences could manifest in a number of ways, including facial expressions, thought patterns, customs, touch, and tone. This is important in the educational environment to stimulate, create and promote productive, friendly, efficient and understanding communication and collaboration with your colleagues and fellow students.

Negotiation skills

Negotiation is an interactive communication process between two or more negotiators or parties seeking to find common ground, understanding and agreement on issues of mutual interest. The process of negotiation is normally triggered by either new needs arising, conflict situations, uncertainlty and clarification issues, establishing new forms of behaviour or codes of practice, etc. The objective is to finalize a mutually acceptable agreement that will be honoured by all.

Intercultural management

Intercultural Management, in practice, is an active understanding and respect of other cultures within an international context, meaning that cultural differences are acknowledged and managed openly, rather than ignored. Culture shapes management practices. This means intercultural management is about stimulating an open discourse around the nuances of different cultural approaches in academic studies, scientific practice and the business process, so teachers, students and managers are aware of—and can respond to—these differences in attitude and behavior.

Intercultural competence

Intercultural competence is the ability to communicative effectively and appropriately with colleagues and students who are linguistically and culturally different from ourselves. It’s an important skill for students and teachers who want to more deeply support and affirm the diverse range of students in their classes, encourage international staff and student mobility travels and also receiving international students and colleagues.

Scientific communication skills

Effective science communication focus on putting complex scientific concepts into simpler terms and language to helping researchers and students demonstrate the importance of their work to a wide range of stakeholders. These stakeholders may be other students, colleagues, investment managers and business executives, the public and the press. It is a very dynamic field that demand ongoing new skills due to continuous developments in scientific thinking and technology.

Language skills

When mastering any language, there are four language skills that need to be learnt for complete communication. These four language skills are related to each other in two ways, namely the direction of communication (in or out – refers to listening and speaking) and the method of communication (spoken or written – refers to reading and writing). These four skills are sometimes called the “macro-skills”, as opposed to the “micro-skills”, which are things like grammar, vocabulary and pronunciation. In life, you’ll encounter many situations that require effective language skills. Building these skills will encourage you to pursue your goals with confidence.

Conflict management

Conflicts must be prevented at the right time in order to avoid tensions and other adverse effects. Conflict Management involves the steps undertaken to prevent conflict at the right time and also help to resolve it in an effective and smooth manner. It is the process of dealing with (perceived) incompatibilities or disagreements arising from, for example, diverging opinions, objectives, and needs. Since conflicts are a natural part of the academic and professional workplace, it is important that staff and students have some understanding of conflicts and how to resolve them. There are a number of common conflict management styles and effective ways to manage conflict in a skilful manner.

Social interaction

Social interaction skills are the skills we use everyday to interact and communicate with others. They include verbal and non-verbal communication, such as speech, gesture, facial expression, body language and personal appearance. It is commonly accepted that social skills can indeed be learnt, usually through practice and experience but also taught. In this way we have “accepted ways of behaviour” in social groups, which are different from professional groups or even academic groups. Also see the information on communication.

Group discussion skills

Group discussions are systematic and purposeful interactive oral processes and events where the exchange of ideas, thoughts and feelings take place in a systematic and structured way through oral communication. The exchange of ideas provides very important opportunities to assess candidates for advanced studies or participation in busines or scientific projects and managerial positions. Through this process selection committees aim to assess shortlisted candidates for specific required personality traits or skills, like: Reasoning ability, ability to think and act independently, leadership skills, communication skills, skill to work in a team, ability to take initiatives and have creativeness, flexibility and boldness, managerial qualities and whether candidates can generate results in a group.

Presentation skills

Presentation skills refer to all the qualities you need to deliver a specific message through creating and delivering a clear and effective presentation whether in a scientific group discussion, a committee meeting or a social gathering. Personal presentation skills also include your voice, body language and what you say. Your ability to think on your feet, say what you actually mean and get a point across are very important qualities. Although what you say during a presentation matters, colleagues, students and other listeners also value the ability to create supporting materials, such as slides, micro videos or any other visual or sensoric experiences that support your presentation.